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Managed IT Services |
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Back up / Disaster Recovery |
 Responsible business owners want a powerful Backup and Disaster Recovery (BDR) solution. EBE Office Solutions delivers a highly reliable, highly scalable service that won’t cost thousands of dollars to get started or hamstring top talent with routine activities. Problem solved. Take a look at Backup and Disaster Recovery Solutions from EBE Office Solutions below or watch our demonstration video by clicking on the demo icon:
Standby Server
With EBE Office Solutions Instant Virtualization capability a Network-Attached Storage (NAS) device can be configured to function as a standby server in less than 30 minutes. This eliminates costly downtime due to server hardware failures. We virtualize servers directly from the backup image so there is no need to convert backup images to virtual hard disks. Once the server is virtualized it retains all of the system settings and application state so it is completely transparent to end users. The backups continue to occur after a server is virtualized so when it comes time to restore back to physical hardware you have the latest changes to your data.
Disaster Recovery Testing
EBE Office Solutions virtualization allows disaster recovery testing by verifying your backup images. There are 3 modes, Real, Test, and Test with Networking. Use the testing modes to verify your images, use Real Mode in the event of a disaster. Your system can be restored in minutes, not days. This provides built-in redundancy and allows shorter RTO's (recovery time objectives).
Backup & Recovery
What would a BDR solution be without solid backups? EBE Office Solutions disk-based NAS allows for quick and easy point-in-time snapshots which take just minutes and won't impact your environment. Only the changes to your data are backed up. Restoration is just as easy, mount your backup file as a drive on the NAS and copy what you need locally or to the network. After the initial base backup, all future backups are incrementals. The EBE Office Solutions BDR solution backups are not by files, but by the block level. This is below the file and folder level, and is more efficient. An incremental chain is created and only the changes are backed up, reducing backup windows.
Application Recovery
Backup and restore SQL, Sharepoint, and AD databases without additional agents. Just connect to one of your point-in-time snapshots, find your database and transaction log files, and restore using drag and drop functionality. EBE Office Solutions solution also allows for easy document recovery of Sharepoint files through the file explorer.
For more information please visit our Virtual IT website: www.virtual-itsolutions.com or call Ron Vaughn @ 943-9800. |
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Enterprise-wide Utility |
 Technology is always changing, yet until recently the way businesses managed their technology has remained the same. A business owner has had a choice between either hiring fulltime personnel, or outsourcing to an IT company by the hour.
For many companies, fulltime staff can be cost prohibitive, leaving them only with the outsourcing option. This can be a viable alternative, though sometimes a frustrating one: response times are obviously slower than having IT personnel onsite, and can be expensive for what is sometimes just a few minutes tweaking of an application. A minimum service call and trip charge can seem exorbitant for 15 minutes of actual “Screen Time” for a technician.
EBE Office Solutions now offers the best of both worlds with a variety of options on how to manage your technical support. Instead of waiting hours or days to have a technician arrive and diagnose a problem, our "By the Minute" Help Desk Initiative allows you to simply call a toll free number and get remote Help Desk support the moment a problem occurs. Our Help Desk is able to remotely access your computer (with your permission) and resolve the issue while you watch. You are charged $2 per minute for the service, and only for the actual amount of time to diagnose and repair the problem. No minimums, no trip charges, just payment for time served.
In the rare event we are unable to resolve your problem remotely, the amount spent on the diagnosis will be credited toward the onsite service call. No waste of time or money. When our onsite technician arrives he will have a record of the Help Desk’s diagnosis and know in advance what parts are expected for the repair. And with our guaranteed response times, you no longer have to wait for days wondering when your IT Support will show up.
We also offer monthly subscriptions that pro-actively monitor and support your network environment, fixing problems before they become bigger ones. These subscriptions include virus & spyware protection, offsite data backup, unlimited Help Desk support and unlimited onsite support for a flat monthly fee.
So whether it is by the minute, by the hour or by the month, EBE Office Solutions has a service plan for you! Call us at 943-9800 and ask for Ron Vaughn, our Managed IT Specialist . . . you'll be pleasantly surprised to find out how easy and affordable HELP can be! |
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Network Administration |
 There is a New Way!
EBE Office Solutions is a single-source provider of network technology and business management solutions for small to medium-sized businesses (SMB). Our Managed IT Services team can help optimize your network, delivering the required hardware, software and service for a monthly fixed fee per user.
Our business technology consulting plus 'over the net' and on-site service address two of the major problems plaguing businesses today:
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Over-spending: the average business spends $360 per user per month on technology.
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Under-utilization: unfortunately only 15% of this investment in technology is actually utilized.
How do we do this?
With our Managed IT Services Program we can deliver a complete portfolio of services that parallels enterprise consultancies, but that is designed specifically for the SMB market. Most managed service providers today focus on delivering and managing technology ‘plumbing’ – we focus on how technology can improve your business in key areas like sales, marketing, customer service and business management. The old model for “ALL things technology” is about businesses paying a service provider or technician to put them back where they were yesterday instead of getting them to where they need to be tomorrow. So how do we differ from traditional service providers? In several key ways:
Single-source provider for “ALL things technology” -
This means you have one number to call, one throat to choke. No more "blame games" or "runarounds" to determine the source of an issue or who to approach. With EBE Office Solutions on-call, we become your single point of contact to remediate problems with software vendors, support centers, manufacturers, etc. on your behalf. You can throw away your Rolodex!
Proactive versus reactive model -
This means we use technology traditionally geared towards large enterprises to take care of technology issues BEFORE they can become disruptive issues, often before our clients ever sense a problem.
Unparalleled client service -
To date we are receiving rave reviews on our client service, both for our remote helpdesk AND our local onsite service.
Unique delivery model -
You may be used to a service provider coming to your premises to perform repairs, updates, patches, installations, etc. With our ability to remotely monitor, maintain and remediate issues we have reduced the need for, and the environmental impact of, on-site support with over 90% of service calls being performed remotely.
Responsible & Responsive -
Switching to our Managed IT Service Program allows you to concentrate on operating your business while we monitor, protect and restore your network performance. We are always available, friendly and alert as your trusted single-source technology advisor.
Set cost per user per month (fixed fee) -
An important differentiator. We've seen in the past that many of our clients received wildly fluctuating IT bills from month-to-month. Moving to the Managed Services approach, namely paying for what you consume each month, gives our clients financial control again.
For more information, call 943-9800 and ask for our Managed IT Specialist, Ron Vaughn. You'll be glad you did (he's really really good). |
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